Contact Moshy for Support 💜

We’re here to help! Where to go depends on what you need:

• Medical questions → our medical team ⚕️
• Everything else → our customer care team 💬

If it’s a medical emergency, please call 000.

Customer care team 🤗
Our customer care team can help with anything non-medical, including:

• your Moshy portal or app
• updating your details, like your email, password or address (you can update most of these yourself on the Profile page of your portal)
• your plan and next steps
• billing and payments
• order status and tracking
• technical issues
• feedback, good or bad (here’s how to make a complaint)
  
  

Send us a message ✉️
Send us a support request and we’ll reply by email within 1–2 business days. Please send just one request per issue, as extra messages create separate threads and can slow down our reply.

Live chat🗨️
 Chat with us any time using the bubble in the bottom right of this page or your portal. Mo, our AI assistant, is there 24/7, and our team is on chat 9am–5pm Sydney time, Monday to Friday. Want to talk to a person? Just ask Mo. During chat hours, Mo will bring in our team. Outside those hours, Mo will pass your query on, and we aim to get back to you within 1 business day. Learn more about Mo. 

Medical team ⚕️
Our nurses can help with:

• how to use your treatment
• questions about your treatment
• changing your treatment
• side effects
• not seeing results

They’ll connect you with a practitioner if needed.

How to message a nurse

• In the app: tap Support (bottom right), then choose Medical advice, side effects or results.
• In your browser: log in, go to Medical care, then select Chat to our clinical care team