---
title: FAQ
description: FAQ
---

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[![moshy\_dark.png\]](https://support.getmoshy.com/hs-fs/hubfs/moshy_dark.png?height=40&name=moshy_dark.png)](https://www.getmoshy.com.au/)

- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
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- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)
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- [Home](https://www.getmoshy.com.au/)

[Home](https://www.getmoshy.com.au/)

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### [![](https://support.getmoshy.com/hubfs/FA%20hands-holding-heart.png) About Moshy Learn a little more about Moshy as a healthcare platform and why we exist](https://support.getmoshy.com/moshy/about-moshy?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/image%20(41).png) Getting started This section contains all the ABCs of what you need to know to get started.](https://support.getmoshy.com/moshy/getting-started?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20ook-open-cover.png) How it works Everything you need to know about the Moshy service, how to sign-up and other questions you might have when considering Moshy](https://support.getmoshy.com/moshy/how-it-works?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20truck.png) Orders & Shipping Understand all there is to know about processing an order, how treatments get delivered, timing, packaging, and more!](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/circle-dollar.png) Payments & Refunds What you need to know about payments with Moshy](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20gear.png) Managing your subscription How to make changes to your subscription, update your details and be in control of your Moshy services](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20pill.png) Treatment Information Answers to your questions about the medical aspects of your treatments](https://support.getmoshy.com/moshy/treatment-information?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20user-doctor.png) Consult Information Learn more about the health practitioners on the Moshy platform, and how the consultations work](https://support.getmoshy.com/moshy/consult-information?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/FA%20circle-question%20help.png) The other stuff A few other bits and pieces that don't quite fit our other categories](https://support.getmoshy.com/moshy/the-other-stuff?hsLang=en)

### [![](https://support.getmoshy.com/hubfs/messages%20chat.png) Contacting Moshy You can get in contact with us via your Moshy Portal ('Contact Us;), via email (hello@getmosh.com) or live chat in your user portal.](https://support.getmoshy.com/moshy/contacting-moshy?hsLang=en)

[![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au)

Copyright © 2026, Mosh

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{
  "@context" : "http://schema.org",
  "@type" : "MedicalClinic",
  "additionalType" : [ "" ],
  "address" : {
    "@type" : "PostalAddress",
    "addressLocality" : "Bondi Beach",
    "addressRegion" : "NSW",
    "postalCode" : "2026",
    "streetAddress" : "1a/164 Campbell Parade"
  },
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    "ratingValue" : "4.9"
  },
  "description" : "Welcome to Mosh, the first Australian men’s wellness hub that’s totally online and completely tailored to you. We’re here to help reveal the version of you that you want the world to see - whether he’s hairier, harder or just more empowered to be himself - with scientifically-proven treatments delivered directly to your door.\r\n",
  "email" : "info@getmosh.com.au",
  "hasMap" : "https://goo.gl/maps/xTgVeMYZuFS2",
  "image" : "https://f.hubspotusercontent00.net/hubfs/2624959/mosh/logo/mosh_logo_square.png",
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  "telephone" : "1300 484 483",
  "url" : "https://www.getmosh.com.au"
}
```