---
title: Getting started | FAQ
description: This section contains all the ABCs of what you need to know to get started.
---

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[![moshy\_dark.png\]](https://support.getmoshy.com/hs-fs/hubfs/moshy_dark.png?height=40&name=moshy_dark.png)](https://www.getmoshy.com.au/)

- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)

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- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)
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1. [FAQ](https://support.getmoshy.com/moshy)
2. [Getting started](https://support.getmoshy.com/moshy/getting-started)

# Getting started

 This section contains all the ABCs of what you need to know to get started.

- [I'm new here - what do I need to know?](https://support.getmoshy.com/moshy/im-new-here)
- [How does my first prescription order work?](https://support.getmoshy.com/moshy/how-does-my-first-prescription-order-work)
- [Where are the practitioners based?](https://support.getmoshy.com/moshy/where-are-the-practitioners-based)
- [Can I take my prescription to my own pharmacy?](https://support.getmoshy.com/moshy/can-i-take-my-prescription-to-my-own-pharmacy)
- [Do you ship overseas?](https://support.getmoshy.com/moshy/do-you-ship-overseas)
- [Do I have to have a telehealth consult with a practitioner?](https://support.getmoshy.com/moshy/do-i-have-to-have-a-consult)
- [Can I cancel anytime?](https://support.getmoshy.com/moshy/can-i-cancel-anytime)
- [How do you price your programs?](https://support.getmoshy.com/moshy/how-do-you-price-your-programs)

See less ▼

- [About Moshy](https://support.getmoshy.com/moshy/about-moshy)
- [Getting started](https://support.getmoshy.com/moshy/getting-started)
- [How it works](https://support.getmoshy.com/moshy/how-it-works#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmoshy.com/moshy/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmoshy.com/moshy/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmoshy.com/moshy/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy/orders-shipping#placing-my-order)
- [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds#main-content)

    - [Rebates and health insurance](https://support.getmoshy.com/moshy/payments-refunds#rebates-and-health-insurance)
    - [Subscription information](https://support.getmoshy.com/moshy/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy/payments-refunds#refunds)
- [Managing your subscription](https://support.getmoshy.com/moshy/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy/treatment-information#medication-information)
    - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy/treatment-information#directions-for-use)
    - [Script information](https://support.getmoshy.com/moshy/treatment-information#script-information)
- [Consult Information](https://support.getmoshy.com/moshy/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy/consult-information#appointment-information)
- [The other stuff](https://support.getmoshy.com/moshy/the-other-stuff)
- [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy)

[![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au)

Copyright © 2026, Mosh

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