Why is payment taken before my prescription is issued?

You’re paying for more than just your treatment
Moshy is a subscription service, so each payment covers more than your treatment itself. It also gives you ongoing access to your Moshy portal, support from our NZ-registered practitioners and nurses, our customer care team, and our partner pharmacy, who prepares and ships your treatment.

What happens after you pay
Once your payment goes through, your order is sent to our partner pharmacy to prepare and ship 📦

If your script has expired or run out of repeats
Your practitioner will need you to complete a quick check-in form before they can issue a new script. We’ll let you know ahead of your billing date, so you can complete it in your Moshy portal in advance. Once your practitioner has reviewed it and issued your new script, your order will be on its way.

Need more time? 🗓️
You’re in control of your account. If you’d like to push your billing date back, you can change it anytime in your portal.

Still have a question? Here’s how to reach our team 💜