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How do I use the Moshy app?

The Moshy app puts your weight loss treatment, support and progress all in one place 📱

Download the app

Logging in
Log in with the same details you use for your Moshy portal.

  • Signed up with an email and password? Type them in. Don’t tap “Continue with Google” or “Continue with Apple”, as this can create a new, empty account.
  • Signed up with Google or Apple? Use the same option you signed up with.
  • Forgotten your password? See Having trouble logging in?

What you can do in the app

  • view your treatment information and notifications
  • get updates on your orders
  • message our medical team: tap Support, then choose Medical advice, side effects or results
  • browse dietitian-curated meal plans and thousands of recipes
  • track your food, including with an AI meal scanner: snap a photo of your meal for an estimate of its calories and nutrients
  • track your weight, BMI and waist, plus a photo timeline of your progress
  • get guidance on managing side effects and getting the most from your treatment
  • track your habits, and find answers to common questions

Weight tracking is only available in the app, not in your web portal.

Things you’ll still need your web portal for
To reschedule or cancel a video consult, log in to your Moshy portal in a web browser, as appointments can’t be managed in the app.

Having trouble?

  • Can’t log in? Check you’re using the same email address as your web portal, and try logging in there. If that works but the app doesn’t, make sure your app is up to date.
  • Can’t find the app in your app store? The app is available in Australia and New Zealand. If it doesn’t appear, check that the country set in your App Store or Google Play account is New Zealand.

Still stuck? Here’s how to reach our team 💜