---
title: Payments & Refunds | FAQ
description: What you need to know about payments with Moshy
---

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- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
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- [Skincare](https://www.getmoshy.com.au/skin)
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1. [FAQ](https://support.getmoshy.com/moshy)
2. [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds)

# Payments & Refunds

 What you need to know about payments with Moshy

- [Why is payment taken before my prescription is issued?](https://support.getmoshy.com/moshy/why-is-payment-taken-before-my-prescription-is-issued)

## Rebates and health insurance

- [Can I use my private health insurance?](https://support.getmoshy.com/moshy/can-i-use-my-private-health-insurance)
- [Can I bulk bill or claim my treatment through Medicare?](https://support.getmoshy.com/moshy/can-i-bulk-bill-medications-through-medicare)
- [Can I use the PBS, a DVA card or a concession card?](https://support.getmoshy.com/moshy/can-i-access-the-pharmaceutical-benefits-scheme-pbs-for-treatments-through-moshy)

## Subscription information

- [Is Moshy a subscription service?](https://support.getmoshy.com/moshy/is-moshy-a-subscription-service-1)
- [What does my subscription fee include?](https://support.getmoshy.com/moshy/what-does-my-subscription-fee-include)
- [Am I locked into a contract?](https://support.getmoshy.com/moshy/am-i-locked-into-a-contract)

## Payment methods

- [What payment methods are accepted?](https://support.getmoshy.com/moshy/what-payment-methods-are-accepted)
- [Can I pay in instalments with Afterpay?](https://support.getmoshy.com/moshy/do-you-partner-with-any-pay-as-you-go-providers)

## Refunds

- [What is your refund policy?](https://support.getmoshy.com/moshy/what-is-your-refund-policy)

- [About Moshy](https://support.getmoshy.com/moshy/about-moshy)
- [Getting started](https://support.getmoshy.com/moshy/getting-started)
- [How it works](https://support.getmoshy.com/moshy/how-it-works#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmoshy.com/moshy/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmoshy.com/moshy/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmoshy.com/moshy/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy/orders-shipping#placing-my-order)
- [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds#main-content)

    - [Rebates and health insurance](https://support.getmoshy.com/moshy/payments-refunds#rebates-and-health-insurance)
    - [Subscription information](https://support.getmoshy.com/moshy/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy/payments-refunds#refunds)
- [Managing your subscription](https://support.getmoshy.com/moshy/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy/treatment-information#medication-information)
    - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy/treatment-information#directions-for-use)
    - [Script information](https://support.getmoshy.com/moshy/treatment-information#script-information)
- [Consult Information](https://support.getmoshy.com/moshy/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy/consult-information#appointment-information)
- [The other stuff](https://support.getmoshy.com/moshy/the-other-stuff)
- [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy)

[![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au)

Copyright © 2026, Mosh

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