--- title: I'm new here - what do I need to know? description: Here are 6 main things you need to know.        --- [Skip to content](https://support.getmoshy.com/moshy/im-new-here#main-content) English Show submenu for translations [![moshy\_dark.png\]](https://support.getmoshy.com/hs-fs/hubfs/moshy_dark.png?height=40&name=moshy_dark.png)](https://www.getmoshy.com.au/) - [Home](https://www.getmoshy.com.au/) - [Weight loss](https://www.getmoshy.com.au/weight-loss) - [Hair regrowth](https://www.getmoshy.com.au/hair) - [Skincare](https://www.getmoshy.com.au/skin) Open main navigation Close main navigation - [Home](https://www.getmoshy.com.au/) - [Weight loss](https://www.getmoshy.com.au/weight-loss) - [Hair regrowth](https://www.getmoshy.com.au/hair) - [Skincare](https://www.getmoshy.com.au/skin) - English Show submenu for translations - [Home](https://www.getmoshy.com.au/) [Home](https://www.getmoshy.com.au/) How can we help you? - There are no suggestions because the search field is empty. 1. [FAQ](https://support.getmoshy.com/moshy?hsLang=en) 2. [Getting started](https://support.getmoshy.com/moshy/getting-started?hsLang=en) # I'm new here - what do I need to know? **Here are 6 main things you need to know.**  > *Psst! You can find a detailed run-down of how your subscription works [here](https://support.getmosh.com.au/moshy/how-it-works?hsLang=en). Simply click on the link that is relevant to you ([prescription products](https://support.getmosh.com.au/moshy/prescription-treatments?hsLang=en), [non-prescription products](https://support.getmosh.com.au/moshy/otc-treatment-options?hsLang=en), or [allied health](https://support.getmosh.com.au/moshy/allied-health-specialists?hsLang=en)).* 1. Moshy is a **subscription** service. 2. **Delivery cycle** - You will receive your product **once per month**. 3. **Billing cycle** - You will be charged **once per month**, unless you have selected a different billing frequency at checkout. 4. **Your user portal is the #1 most important place** to manage your membership and check for information. You can access your portal via the App, or by signing into your account via the [website](https://app.getmoshy.com.au/users/sign_in). From here, you can make changes (such as [changing your delivery date](https://support.getmosh.com.au/moshy/how-do-i-delay-or-bring-my-next-order-forward?hsLang=en) or [billing information](https://support.getmosh.com.au/moshy/how-do-i-update-my-payment-details?hsLang=en)), find [information about your treatment](https://support.getmosh.com.au/moshy/treatment-information?hsLang=en), and [contact the medical team](https://app.getmoshy.com.au/medical_support). All communication from your practitioner will go to your portal, to keep it safe and password protected. Don't worry, we'll also send you an email you to prompt you to check! 5. **If you have a prescription product,** you **will need to renew your script** when it runs out. There is no additional cost to this. Here is a [quick run down](https://support.getmosh.com.au/moshy/renewing-my-prescription?hsLang=en) on what to expect. 6. **If you have a question about your treatment,** including whether you'd like to change a treatment, you can reach out to a member of the medical team at any time via the **[Medical Care](https://app.getmoshy.com.au/medical_support)** tab in your portal.       - [About Moshy](https://support.getmoshy.com/moshy/about-moshy?hsLang=en) - [Getting started](https://support.getmoshy.com/moshy/getting-started?hsLang=en) - [How it works](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#main-content) - [Prescription treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#prescription-treatments) - [Non-prescription treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#non-prescription-treatments) - [Allied health treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#allied-health-treatments) - [Orders & Shipping](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#main-content) - [Receiving my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#receiving-my-order) - [Tracking my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#tracking-my-order) - [Placing my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#placing-my-order) - [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#main-content) - [Rebates and health insurance](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#rebates-and-health-insurance) - [Subscription information](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#subscription-information) - [Payment methods](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#payment-methods) - [Refunds](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#refunds) - [Managing your subscription](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#main-content) - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#changing-cancelling-my-subscription) - [Update my information](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#update-my-information) - [Treatment Information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#main-content) - [Medication information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#medication-information) - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#side-effects-results) - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#changing-my-treatment) - [Directions for use](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#directions-for-use) - [Script information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#script-information) - [Consult Information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#main-content) - [Doctor information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#doctor-information) - [Appointment information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#appointment-information) - [The other stuff](https://support.getmoshy.com/moshy/the-other-stuff?hsLang=en) - [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy?hsLang=en) [![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au) Copyright © 2026, Mosh ```json { "@context" : "http://schema.org", "@type" : "MedicalClinic", "additionalType" : [ "" ], "address" : { "@type" : "PostalAddress", "addressLocality" : "Bondi Beach", "addressRegion" : "NSW", "postalCode" : "2026", "streetAddress" : "1a/164 Campbell Parade" }, "aggregateRating" : { "@type" : "AggregateRating", "bestRating" : "5", "itemreviewed" : "Mosh", "ratingCount" : "65", "ratingValue" : "4.9" }, "description" : "Welcome to Mosh, the first Australian men’s wellness hub that’s totally online and completely tailored to you. 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