---
title: How do I reschedule my appointment?
description: Need to change your Mosh appointment? Learn how to easily reschedule or cancel your video consult, or manage your place in the callback queue.
---

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2. [Consult Information](https://support.getmoshy.com/moshy/consult-information?hsLang=en)

# How do I reschedule my appointment?

Plans change, we get it! How you reschedule depends on how your consult is set up 👇

**Booked a video consult?**  
You can reschedule or cancel it in the [Appointments tab](https://app.getmoshy.com.au/appointments) of your Moshy portal, any time before your appointment starts. You’ll need to use a web browser for this, as appointments can’t be managed in the Moshy app.

If you cancel, you’ll get a prompt in your portal to rebook. You can choose a new video consult time or join the callback queue instead, unless your practitioner has asked for a video consult.

Once your appointment time has passed, it can’t be changed. If you missed it, see [What happens if I miss my appointment?](https://support.getmoshy.com/moshy/missing-an-appointment?hsLang=en)

**In the callback queue?**  
There’s no set time to change, but you’re in control of when we call. When a practitioner is nearly ready, we’ll text you to check you’re free:

- Reply **Y** and a practitioner will call you within about 15 minutes. When you answer, you’ll hear a short message asking you to hold. Please don’t hang up, as your practitioner will join shortly.
- Reply **N** if now’s not a good time. You’ll move down the queue, and we’ll text you again later.

**A few tips:**

- Reply with just **Y** or **N**, as we can’t read other messages.
- Reply within **30 minutes**, otherwise we’ll treat it as a no and text you again later.
- Save our number from your portal Dashboard so our call doesn’t get blocked.

If you miss our call, we’ll add you back to the queue. After 3 missed calls, we’ll ask you to book a video consult or rejoin the queue.

**Would you rather book a set time?** [Get in touch with our team](https://support.getmoshy.com/moshy/contact-moshy-for-support-?hsLang=en) and we’ll switch you to a video consult.

**Still have a question?** [Here’s how to reach our team](https://support.getmoshy.com/moshy/contact-moshy-for-support-?hsLang=en) 💜

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    - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#changing-my-treatment)
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