---
title: Contact Moshy for Support 💜
description: Wondering how to get help from Moshy? Learn how to reach our customer care team for account and order support, or our medical team for treatment advice.
---

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[![moshy\_dark.png\]](https://support.getmoshy.com/hs-fs/hubfs/moshy_dark.png?height=40&name=moshy_dark.png)](https://www.getmoshy.com.au/)

- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)

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- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)
- English
  
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- [Home](https://www.getmoshy.com.au/)

[Home](https://www.getmoshy.com.au/)

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1. [FAQ](https://support.getmoshy.com/moshy?hsLang=en)
2. [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy?hsLang=en)

# Contact Moshy for Support 💜

We’re here to help! Where to go depends on what you need:

- **Medical questions** → our medical team ⚕️
- **Everything else** → our customer care team 💬

If it’s a medical emergency, please call **000**.

**Customer care team 🤗**  
Our customer care team can help with anything non-medical, including:

- your Moshy portal or app
- updating your details, like your email, password or address (you can update most of these yourself on the [Profile page](https://app.getmoshy.com.au/profiles) of your portal)
- your plan and next steps
- billing and payments
- order status and tracking
- technical issues
- feedback, good or bad (here’s [how to make a complaint](https://support.getmoshy.com/moshy/i-want-to-make-a-complaint?hsLang=en))

**Send us a message ✉️**  
[Send us a support request](https://app.getmoshy.com.au/support) and we’ll reply by email within **1–2 business days**. Please send just one request per issue, as extra messages create separate threads and can slow down our reply.

 

**Live chat🗨️**  
 Chat with us any time using the bubble in the bottom right of this page or your portal. Mo, our AI assistant, is there 24/7, and our team is on chat 9am–5pm Sydney time, Monday to Friday. Want to talk to a person? Just ask Mo. During chat hours, Mo will bring in our team. Outside those hours, Mo will pass your query on, and we aim to get back to you within 1 business day. [Learn more about Mo](https://support.getmoshy.com/moshy/how-does-mosh-use-ai-to-help-you?hsLang=en). 

 

**Medical team ⚕️**  
Our nurses can help with:

- how to use your treatment
- questions about your treatment
- changing your treatment
- side effects
- not seeing results

They’ll connect you with a practitioner if needed.

 

**How to message a nurse**

- **In the app:** tap **Support** (bottom right), then choose **Medical advice, side effects or results**.
- **In your browser:** log in, go to [Medical care](https://app.getmoshy.com.au/medical_support), then select **Chat to our clinical care team**
  
  ![](https://support.getmoshy.com/hs-fs/hubfs/image-png-Nov-06-2026-12-17-06-7074-AM.png?width=670&height=292&name=image-png-Nov-06-2026-12-17-06-7074-AM.png)

- [About Moshy](https://support.getmoshy.com/moshy/about-moshy?hsLang=en)
- [Getting started](https://support.getmoshy.com/moshy/getting-started?hsLang=en)
- [How it works](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#prescription-treatments)
    - [Non-prescription treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#non-prescription-treatments)
    - [Allied health treatments](https://support.getmoshy.com/moshy/how-it-works?hsLang=en#allied-health-treatments)
- [Orders & Shipping](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy/orders-shipping?hsLang=en#placing-my-order)
- [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#main-content)

    - [Rebates and health insurance](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#rebates-and-health-insurance)
    - [Subscription information](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy/payments-refunds?hsLang=en#refunds)
- [Managing your subscription](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy/managing-your-subscription?hsLang=en#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#main-content)

    - [Medication information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#medication-information)
    - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#directions-for-use)
    - [Script information](https://support.getmoshy.com/moshy/treatment-information?hsLang=en#script-information)
- [Consult Information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy/consult-information?hsLang=en#appointment-information)
- [The other stuff](https://support.getmoshy.com/moshy/the-other-stuff?hsLang=en)
- [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy?hsLang=en)

[![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au)

Copyright © 2026, Mosh

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