---
title: Consult Information | FAQ
description: Learn more about the health practitioners on the Moshy platform, and how the consultations work
---

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[![moshy\_dark.png\]](https://support.getmoshy.com/hs-fs/hubfs/moshy_dark.png?height=40&name=moshy_dark.png)](https://www.getmoshy.com.au/)

- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
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- [Skincare](https://www.getmoshy.com.au/skin)

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- [Home](https://www.getmoshy.com.au/)
- [Weight loss](https://www.getmoshy.com.au/weight-loss)
- [Hair regrowth](https://www.getmoshy.com.au/hair)
- [Skincare](https://www.getmoshy.com.au/skin)
- English
  
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- [Home](https://www.getmoshy.com.au/)

[Home](https://www.getmoshy.com.au/)

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1. [FAQ](https://support.getmoshy.com/moshy)
2. [Consult Information](https://support.getmoshy.com/moshy/consult-information)

# Consult Information

 Learn more about the health practitioners on the Moshy platform, and how the consultations work

- [How do I reschedule my appointment?](https://support.getmoshy.com/moshy/how-do-i-reschedule-my-appointment)

## Doctor information

- [Are your doctors registered?](https://support.getmoshy.com/moshy/are-your-doctors-registered-2)
- [How long does it take to review my answers?](https://support.getmoshy.com/moshy/how-long-does-it-take-to-review-my-answers)

## Appointment information

- [Preparing for an appointment](https://support.getmoshy.com/moshy/preparing-for-an-appointment)
- [What happens if I miss my appointment?](https://support.getmoshy.com/moshy/missing-an-appointment)
- [I cannot connect with my doctor via video?](https://support.getmoshy.com/moshy/i-cannot-connect-with-my-doctor-via-video)
- [Why do I need to verify my ID?](https://support.getmoshy.com/moshy/why-do-i-need-to-verify-my-id)
- [Can everything be reviewed via telehealth?](https://support.getmoshy.com/moshy/can-anything-be-reviewed-via-telehealth)

- [About Moshy](https://support.getmoshy.com/moshy/about-moshy)
- [Getting started](https://support.getmoshy.com/moshy/getting-started)
- [How it works](https://support.getmoshy.com/moshy/how-it-works#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy/how-it-works#prescription-treatments)
    - [Non-prescription treatments](https://support.getmoshy.com/moshy/how-it-works#non-prescription-treatments)
    - [Allied health treatments](https://support.getmoshy.com/moshy/how-it-works#allied-health-treatments)
- [Orders & Shipping](https://support.getmoshy.com/moshy/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy/orders-shipping#placing-my-order)
- [Payments & Refunds](https://support.getmoshy.com/moshy/payments-refunds#main-content)

    - [Rebates and health insurance](https://support.getmoshy.com/moshy/payments-refunds#rebates-and-health-insurance)
    - [Subscription information](https://support.getmoshy.com/moshy/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy/payments-refunds#refunds)
- [Managing your subscription](https://support.getmoshy.com/moshy/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy/treatment-information#medication-information)
    - [Side effects & results](https://support.getmoshy.com/moshy/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy/treatment-information#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy/treatment-information#directions-for-use)
    - [Script information](https://support.getmoshy.com/moshy/treatment-information#script-information)
- [Consult Information](https://support.getmoshy.com/moshy/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy/consult-information#appointment-information)
- [The other stuff](https://support.getmoshy.com/moshy/the-other-stuff)
- [Contacting Moshy](https://support.getmoshy.com/moshy/contacting-moshy)

[![moshy-2-logo-dark](https://support.getmoshy.com/hs-fs/hubfs/moshy-2-logo-dark.png?width=200&height=131&name=moshy-2-logo-dark.png "moshy-2-logo-dark")](http://getmosh.com.au)

Copyright © 2026, Mosh

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    "addressRegion" : "NSW",
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  },
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    "@type" : "AggregateRating",
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  "email" : "info@getmosh.com.au",
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  "image" : "https://f.hubspotusercontent00.net/hubfs/2624959/mosh/logo/mosh_logo_square.png",
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  "name" : "Mosh",
  "sameAs" : [ "https://www.facebook.com/getmosh/", "https://www.instagram.com/get.mosh/" ],
  "telephone" : "1300 484 483",
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}
```