---
title: What does my subscription fee include?
description: Wondering what's included in your Moshy subscription fee? Your plan covers personalized treatment, ongoing medical support, full app access, and delivery.
---

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1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz?hsLang=en-au)
2. [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au)

# What does my subscription fee include?

## Your Moshy subscription covers a lot more than just your treatment 💜 Here’s what’s included:

 

**Your treatment 📦**  
If your practitioner recommends treatment, our partner pharmacy prepares it and delivers it to your door. 

**Medical support**  
Your initial consultation with a NZ-registered practitioner, plus ongoing support from our practitioners and nurses. 

**Your Moshy portal and app 📱**  
Manage your account, orders and billing dates anytime. With the Moshy app, you can also track your progress, access dietitian-approved meal plans and message our clinical team, all from your phone.

- **iOS users:** download via the [Apple App Store](https://www.google.com/goto?url=CAESaAHrOzAV6AXwIYJdcF0i0GE3onJz1xXuNmB817to-YJEjkj71iXdc3za-NdaDc4GOmHZyMoLlrqByjJ5UHmXnBjyQA_UwXOmeW4Y9hnxb8UqL4LXiKo10GpplnZby6pEQ7BNKZPq7LNN)
- **Android users:** download via the [Google Play Store](https://play.google.com/store/apps/details?id=com.getmoshy.app)

**Our customer care team**  
Here to help with anything to do with your orders, payments or subscription. 

All prices are in NZD and include GST and delivery.

**Still have a question?** [Here’s how to reach our team](https://support.getmoshy.com/moshy-nz/contact-moshy-for-support?hsLang=en-au) 💜

- [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy?hsLang=en-au)
- [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au)
- [How it works](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#prescription-treatments)
- [Managing your subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#medication-information)
    - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#script-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#directions-for-use)
- [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#refunds)
    - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#rebates-and-health-insurance)
- [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#placing-my-order)
- [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff?hsLang=en-au)
- [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy?hsLang=en-au)

[![image (44)](https://support.getmoshy.com/hs-fs/hubfs/image%20(44).png?width=105&height=40&name=image%20(44).png "image (44)")](https://www.getmoshy.co.nz/)

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