---
title: Payments & Refunds | Moshy FAQ
description: What you need to know about payments with Moshy
---

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1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz)
2. [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds)

# Payments & Refunds

 What you need to know about payments with Moshy

## Subscription information

- [Is Moshy a subscription service?](https://support.getmoshy.com/moshy-nz/moshy/is-moshy-a-subscription-service-1)

## Payment methods

- [What payment methods are accepted?](https://support.getmoshy.com/moshy-nz/moshy/what-payment-methods-are-accepted)

## Refunds

- [What is your refund policy?](https://support.getmoshy.com/moshy-nz/moshy/what-is-your-refund-policy)

## Rebates and health insurance

- [Can I use my private health insurance?](https://support.getmoshy.com/moshy-nz/moshy/can-i-use-my-private-health-insurance)

- [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy)
- [Getting started](https://support.getmoshy.com/moshy-nz/getting-started)
- [How it works](https://support.getmoshy.com/moshy-nz/how-it-works#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy-nz/how-it-works#prescription-treatments)
- [Managing your subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy-nz/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information#medication-information)
    - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information#script-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy-nz/treatment-information#directions-for-use)
- [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy-nz/consult-information#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds#refunds)
    - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds#rebates-and-health-insurance)
- [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping#placing-my-order)
- [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff)
- [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy)

[![image (44)](https://support.getmoshy.com/hs-fs/hubfs/image%20(44).png?width=105&height=40&name=image%20(44).png "image (44)")](https://www.getmoshy.co.nz/)

Copyright © 2025, Moshy

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```