---
title: Orders & Shipping | Moshy FAQ
description: Understand all there is to know about processing an order, how treatments get delivered, timing, packaging, and more!
---

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- [Weight loss](https://www.getmoshy.com.au/weight-loss)
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1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz)
2. [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping)

# Orders & Shipping

 Understand all there is to know about processing an order, how treatments get delivered, timing, packaging, and more!

## Receiving my order

- [When will I receive my order? (First time prescription treatments)](https://support.getmoshy.com/moshy-nz/moshy/when-will-i-receive-my-order-first-prescription)
- [What will the packaging look like?](https://support.getmoshy.com/moshy-nz/moshy/what-will-the-packaging-look-like)

## Tracking my order

- [🚚 Tracking Your Moshy Order](https://support.getmoshy.com/moshy-nz/moshy/how-do-i-track-my-order)

## Placing my order

- [Where do the orders get shipped from?](https://support.getmoshy.com/moshy-nz/moshy/where-do-the-orders-get-shipped-from)
- [Who are Moshy's delivery partners?](https://support.getmoshy.com/moshy-nz/moshy/delivery-partners)
- [Where does Moshy deliver?](https://support.getmoshy.com/moshy-nz/moshy/where-does-moshy-deliver)

- [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy)
- [Getting started](https://support.getmoshy.com/moshy-nz/getting-started)
- [How it works](https://support.getmoshy.com/moshy-nz/how-it-works#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy-nz/how-it-works#prescription-treatments)
- [Managing your subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy-nz/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information#medication-information)
    - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information#script-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy-nz/treatment-information#directions-for-use)
- [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy-nz/consult-information#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds#refunds)
    - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds#rebates-and-health-insurance)
- [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping#placing-my-order)
- [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff)
- [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy)

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