---
title: When will I receive my order? (Recurring prescription treatments)
description: Wondering when your recurring Moshy order will arrive? Learn about typical preparation and delivery timeframes, tracking, and how to manage script renewals.
---

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1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz?hsLang=en-au)
2. [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au)
3. [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#receiving-my-order)

# When will I receive my order? (Recurring prescription treatments)

As long as there’s a valid script on file, we’ll make sure your order is dispatched with enough time that you don’t run out before your next delivery arrives.

 

**How long it takes**  
Once your payment goes through, our NZ partner pharmacy usually takes **2–4 business days** to prepare your order. Orders are dispatched **Monday to Thursday**, so they’re not sitting in transit over the weekend, and usually arrive within **1–3 days** of dispatch. You’ll get your tracking details by email once it’s on its way.

 

**When your script runs out**  
When you’ve used all your repeats, we’ll remind you to complete a quick check-in with your practitioner, with enough time to renew your script before you run out. If your check-in isn’t done by your billing date, you’ll still be charged, and your order will be on hold until it’s completed. See [How do I renew my prescription?](https://support.getmoshy.com/moshy-nz/moshy/renewing-my-prescription?hsLang=en-au) for more.

 

**Still waiting?**  
If it’s been more than 7 business days since your payment or your script renewal and your order hasn’t arrived, see [Why haven’t I received my order yet? (This is a recurring order)](https://support.getmoshy.com/moshy-nz/moshy/why-havent-i-received-my-order-yet-recurring-orders?hsLang=en-au) for the most common reasons, or [contact our team](https://www.moshy.co.nz/contact).

 

**Still have a question?** [Here’s how to reach our team](https://support.getmoshy.com/moshy-nz/contact-moshy-for-support?hsLang=en-au) 💜

- [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy?hsLang=en-au)
- [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au)
- [How it works](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#main-content)

    - [Prescription treatments](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#prescription-treatments)
- [Managing your subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#medication-information)
    - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#script-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#changing-my-treatment)
    - [Directions for use](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#directions-for-use)
- [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#refunds)
    - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#rebates-and-health-insurance)
- [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#placing-my-order)
- [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff?hsLang=en-au)
- [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy?hsLang=en-au)

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