When will I receive my order? (First time prescription treatments)

For first-time prescription treatments, there are a number of steps your order must go through for it to reach your doorstep.

Step 1: Practitioner writes your script: After you have finished your consents and accepted your plan, your practitioner will aim to write a script within 1 business day.

Step 2: Practitioner sends your script to a partner pharmacy: Your script is sent to a partner pharmacy within the same business day.

Step 3: Partner pharmacy dispenses your treatment

Step 4: Delivery partner picks up your treatment. 

Also see: Where does Moshy deliver? and Moshy delivery partners.

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