--- title: How does my first prescription order work? description: "Wondering what to expect with your first Moshy order? Learn about the four simple stages: the initial online quiz, checkout, your telehealth consult, and home delivery." --- [Skip to content](https://support.getmoshy.com/moshy-nz/moshy/how-does-my-first-prescription-order-work#main-content) [![image (44)](https://support.getmoshy.com/hs-fs/hubfs/image%20(44).png?width=140&height=53&name=image%20(44).png)](https://www.moshy.co.nz/) - [Home](https://www.getmoshy.com.au/) - [Weight loss](https://www.getmoshy.com.au/weight-loss) - [Hair regrowth](https://www.getmoshy.com.au/hair) - [Skincare](https://www.getmoshy.com.au/skin) Open main navigation Close main navigation - [Home](https://www.getmoshy.com.au/) - [Weight loss](https://www.getmoshy.com.au/weight-loss) - [Hair regrowth](https://www.getmoshy.com.au/hair) - [Skincare](https://www.getmoshy.com.au/skin) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz?hsLang=en-au) 2. [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au) # How does my first prescription order work? There are four stages to your first order. Here’s what to expect 👇 **Stage 1: The quiz** 1. From our [home page](https://www.moshy.co.nz/), start your weight loss quiz. 2. Complete the online quiz. At the end, you’ll create a password and set up your Moshy portal. 3. A prescribing practitioner will review your answers. Your information is kept secure and confidential. See our [Privacy Policy](https://www.moshy.co.nz/privacy). 4. Based on their assessment, your practitioner will send you a recommended treatment plan. We’ll let you know by email and SMS when it’s ready to view in your [Moshy portal](https://app.moshy.co.nz/notifications). Have a question before you decide? You can message your practitioner in your portal. **Stage 2: Checkout and your details** 1. Happy with your plan? Add it to your cart and check out. Moshy is a subscription service, so your treatment is delivered to you regularly. See [Is Moshy a subscription service?](https://support.getmoshy.com/moshy-nz/moshy/is-moshy-a-subscription-service-1?hsLang=en-au) 2. Complete your tasks on the [Dashboard](https://app.moshy.co.nz/notifications) of your Moshy portal: - upload your ID so we can verify your identity - upload any photos your practitioner needs (if applicable) - accept your treatment plan and complete your consents **Stage 3: Your consult** New patients need a phone or video consult with a practitioner before their treatment can be prescribed. You can join the callback queue, or book a video consult at a time that suits you. It’s a great chance to ask any questions about your treatment. See [What happens if I miss my appointment?](https://support.getmoshy.com/moshy-nz/moshy/missing-an-appointment?hsLang=en-au)   **Stage 4: Preparing and delivering your treatment** 1. Your practitioner writes your script. Whether it includes repeats is up to your practitioner. 2. Your script is sent to our NZ partner pharmacy, which prepares your treatment. See [Does Moshy own pharmacies?](https://support.getmoshy.com/moshy-nz/moshy/does-moshy-own-pharmacies?hsLang=en-au) 3. Your treatment is shipped to your door, and you’ll get your tracking details by email. See [When will I receive my order? (First time)](https://support.getmoshy.com/moshy-nz/moshy/when-will-i-receive-my-order-first-prescription?hsLang=en-au) for timeframes. **Still have a question?** [Here’s how to reach our team](https://support.getmoshy.com/moshy-nz/contact-moshy-for-support?hsLang=en-au) 💜 - [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy?hsLang=en-au) - [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au) - [How it works](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#main-content) - [Prescription treatments](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#prescription-treatments) - [Managing your subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#main-content) - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#changing-cancelling-my-subscription) - [Update my information](https://support.getmoshy.com/moshy-nz/managing-your-subscription?hsLang=en-au#update-my-information) - [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#main-content) - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#medication-information) - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#script-information) - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#side-effects-results) - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#changing-my-treatment) - [Directions for use](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#directions-for-use) - [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#main-content) - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#doctor-information) - [Appointment information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#appointment-information) - [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#main-content) - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#subscription-information) - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#payment-methods) - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#refunds) - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#rebates-and-health-insurance) - [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#main-content) - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#receiving-my-order) - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#tracking-my-order) - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#placing-my-order) - [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff?hsLang=en-au) - [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy?hsLang=en-au) [![image (44)](https://support.getmoshy.com/hs-fs/hubfs/image%20(44).png?width=105&height=40&name=image%20(44).png "image (44)")](https://www.getmoshy.co.nz/) Copyright © 2025, Moshy ```json { "@context" : "http://schema.org", "@type" : "MedicalClinic", "additionalType" : [ "" ], "address" : { "@type" : "PostalAddress", "addressLocality" : "Bondi Beach", "addressRegion" : "NSW", "postalCode" : "2026", "streetAddress" : "1a/164 Campbell Parade" }, "aggregateRating" : { "@type" : "AggregateRating", "bestRating" : "5", "itemreviewed" : "Mosh", "ratingCount" : "65", "ratingValue" : "4.9" }, "description" : "Welcome to Mosh, the first Australian men’s wellness hub that’s totally online and completely tailored to you. We’re here to help reveal the version of you that you want the world to see - whether he’s hairier, harder or just more empowered to be himself - with scientifically-proven treatments delivered directly to your door.\r\n", "email" : "info@getmosh.com.au", "hasMap" : "https://goo.gl/maps/xTgVeMYZuFS2", "image" : "https://f.hubspotusercontent00.net/hubfs/2624959/mosh/logo/mosh_logo_square.png", "logo" : "https://f.hubspotusercontent00.net/hubfs/2624959/mosh/logo/mosh_logo_square.png", "name" : "Mosh", "sameAs" : [ "https://www.facebook.com/getmosh/", "https://www.instagram.com/get.mosh/" ], "telephone" : "1300 484 483", "url" : "https://www.getmosh.com.au" } ```