---
title: Do I have to have a telehealth consult with a practitioner?
description: Wondering if you need to speak with a practitioner for your Moshy treatment? Learn when a phone or video consult is required and how it works.
---

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1. [Moshy FAQ](https://support.getmoshy.com/moshy-nz?hsLang=en-au)
2. [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au)

# Do I have to have a telehealth consult with a practitioner?

Yes. You’ll need a phone or video consult with one of our NZ-registered practitioners:

- before your first prescription
- if it’s been more than 12 months since your last consult
- whenever your practitioner decides one is needed

It’s an important part of safe clinical care, and helps make sure your treatment is right for you.

**How it works**  
You can join our callback queue, where the next available practitioner will call you, or book a video consult at a time that suits you. See [Preparing for your appointment](https://support.getmoshy.com/moshy-nz/moshy/preparing-for-an-appointment?hsLang=en-au) for what to expect.

**Still have a question?** [Here’s how to reach our team](https://support.getmoshy.com/moshy-nz/contact-moshy-for-support?hsLang=en-au) 💜

- [About Moshy](https://support.getmoshy.com/moshy-nz/about-moshy?hsLang=en-au)
- [Getting started](https://support.getmoshy.com/moshy-nz/getting-started?hsLang=en-au)
- [How it works](https://support.getmoshy.com/moshy-nz/how-it-works?hsLang=en-au#main-content)

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- [Treatment Information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#medication-information)
    - [Script information](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#script-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-nz/treatment-information?hsLang=en-au#changing-my-treatment)
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- [Consult Information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-nz/consult-information?hsLang=en-au#doctor-information)
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- [Payments & Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#refunds)
    - [Rebates and health insurance](https://support.getmoshy.com/moshy-nz/payments-refunds?hsLang=en-au#rebates-and-health-insurance)
- [Orders & Shipping](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-nz/orders-shipping?hsLang=en-au#placing-my-order)
- [The other stuff](https://support.getmoshy.com/moshy-nz/the-other-stuff?hsLang=en-au)
- [Contacting Moshy](https://support.getmoshy.com/moshy-nz/contacting-moshy?hsLang=en-au)

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