---
title: When will I receive my order? (First time prescription treatments)
description: "\"Learn how your first Moshy prescription order is processed—from doctor review and script approval to pharmacy dispensing and delivery to your door.\""
---
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1. [Mosh MY FAQ](https://support.getmoshy.com/moshy-my?hsLang=en)
2. [Orders & Shipping](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en)
3. [Receiving my order](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en#receiving-my-order)
# When will I receive my order? (First time prescription treatments)
#### For first-time prescription treatments, there are a number of steps your order must go through for it to reach your doorstep.
**Step 1: Practitioner writes your script:** After you have finished your consents and accepted your plan, your practitioner will aim to write a script within 1 business day.
**Step 2: Practitioner sends your script to a partner clinic:** Your script is sent to a partner clinic within the same business day.
**Step 3: Partner clinic dispenses your treatment**
**Step 4: Delivery partner picks up your treatment.**
---
### Contact Moshy for Support 💜
[Click here to find our support options.](https://support.getmoshy.com/moshy-my/contacting-moshy?hsLang=en)
---
- [About Moshy](https://support.getmoshy.com/moshy-my/about-moshy?hsLang=en)
- [Getting Started](https://support.getmoshy.com/moshy-my/getting-started?hsLang=en)
- [How it works](https://support.getmoshy.com/moshy-my/how-it-works?hsLang=en)
- [Managing your subscription](https://support.getmoshy.com/moshy-my/managing-your-subscription?hsLang=en#main-content)
- [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-my/managing-your-subscription?hsLang=en#changing-cancelling-my-subscription)
- [Update my information](https://support.getmoshy.com/moshy-my/managing-your-subscription?hsLang=en#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#main-content)
- [Medication information](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#medication-information)
- [Prescription information](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#prescription-information)
- [Side effects & results](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#side-effects-results)
- [Changing my treatment](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#changing-my-treatment)
- [Directions to use](https://support.getmoshy.com/moshy-my/treatment-information?hsLang=en#directions-to-use)
- [Consult information](https://support.getmoshy.com/moshy-my/consult-information?hsLang=en#main-content)
- [Doctor information](https://support.getmoshy.com/moshy-my/consult-information?hsLang=en#doctor-information)
- [Appointment information](https://support.getmoshy.com/moshy-my/consult-information?hsLang=en#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-my/payments-refunds?hsLang=en#main-content)
- [Subscription information](https://support.getmoshy.com/moshy-my/payments-refunds?hsLang=en#subscription-information)
- [Payment methods](https://support.getmoshy.com/moshy-my/payments-refunds?hsLang=en#payment-methods)
- [Refunds](https://support.getmoshy.com/moshy-my/payments-refunds?hsLang=en#refunds)
- [Orders & Shipping](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en#main-content)
- [Receiving my order](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en#receiving-my-order)
- [Tracking my order](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en#tracking-my-order)
- [Placing my order](https://support.getmoshy.com/moshy-my/orders-shipping?hsLang=en#placing-my-order)
- [Contacting Moshy](https://support.getmoshy.com/moshy-my/contacting-moshy?hsLang=en)
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