---
title: Orders & Shipping | Mosh MY FAQ
description: Understand all there is to know about processing an order, how treatments get delivered, timing, packaging, and more!
---

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[![moshy-2-logo-white-1](https://support.getmoshy.com/hs-fs/hubfs/mosh/email/moshy/logos/moshy-2-logo-white-1.png?width=140&height=92&name=moshy-2-logo-white-1.png)](https://www.getmoshy.com.my/)

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1. [Mosh MY FAQ](https://support.getmoshy.com/moshy-my)
2. [Orders & Shipping](https://support.getmoshy.com/moshy-my/orders-shipping)

# Orders & Shipping

 Understand all there is to know about processing an order, how treatments get delivered, timing, packaging, and more!

## Receiving my order

- [What will the packaging look like?](https://support.getmoshy.com/moshy-my/what-will-the-packaging-look-like)
- [When will I receive my order? (First time prescription treatments)](https://support.getmoshy.com/moshy-my/when-will-i-receive-my-order-first-time-prescription-treatments)

## Tracking my order

- [🚚 Tracking Your Moshy Order](https://support.getmoshy.com/moshy-my/-tracking-your-moshy-order)

## Placing my order

- [Where does Moshy deliver?](https://support.getmoshy.com/moshy-my/where-does-moshy-deliver)
- [Who are Moshy's delivery partners?](https://support.getmoshy.com/moshy-my/who-are-moshys-delivery-partners)
- [Where do the orders get shipped from?](https://support.getmoshy.com/moshy-my/where-do-the-orders-get-shipped-from)

- [About Moshy](https://support.getmoshy.com/moshy-my/about-moshy)
- [Getting Started](https://support.getmoshy.com/moshy-my/getting-started)
- [How it works](https://support.getmoshy.com/moshy-my/how-it-works)
- [Managing your subscription](https://support.getmoshy.com/moshy-my/managing-your-subscription#main-content)

    - [Changing / cancelling my subscription](https://support.getmoshy.com/moshy-my/managing-your-subscription#changing-cancelling-my-subscription)
    - [Update my information](https://support.getmoshy.com/moshy-my/managing-your-subscription#update-my-information)
- [Treatment Information](https://support.getmoshy.com/moshy-my/treatment-information#main-content)

    - [Medication information](https://support.getmoshy.com/moshy-my/treatment-information#medication-information)
    - [Prescription information](https://support.getmoshy.com/moshy-my/treatment-information#prescription-information)
    - [Side effects & results](https://support.getmoshy.com/moshy-my/treatment-information#side-effects-results)
    - [Changing my treatment](https://support.getmoshy.com/moshy-my/treatment-information#changing-my-treatment)
    - [Directions to use](https://support.getmoshy.com/moshy-my/treatment-information#directions-to-use)
- [Consult information](https://support.getmoshy.com/moshy-my/consult-information#main-content)

    - [Doctor information](https://support.getmoshy.com/moshy-my/consult-information#doctor-information)
    - [Appointment information](https://support.getmoshy.com/moshy-my/consult-information#appointment-information)
- [Payments & Refunds](https://support.getmoshy.com/moshy-my/payments-refunds#main-content)

    - [Subscription information](https://support.getmoshy.com/moshy-my/payments-refunds#subscription-information)
    - [Payment methods](https://support.getmoshy.com/moshy-my/payments-refunds#payment-methods)
    - [Refunds](https://support.getmoshy.com/moshy-my/payments-refunds#refunds)
- [Orders & Shipping](https://support.getmoshy.com/moshy-my/orders-shipping#main-content)

    - [Receiving my order](https://support.getmoshy.com/moshy-my/orders-shipping#receiving-my-order)
    - [Tracking my order](https://support.getmoshy.com/moshy-my/orders-shipping#tracking-my-order)
    - [Placing my order](https://support.getmoshy.com/moshy-my/orders-shipping#placing-my-order)
- [Contacting Moshy](https://support.getmoshy.com/moshy-my/contacting-moshy)

[![moshy-2-logo-white-1](https://support.getmoshy.com/hs-fs/hubfs/mosh/email/moshy/logos/moshy-2-logo-white-1.png?width=140&height=92&name=moshy-2-logo-white-1.png "moshy-2-logo-white-1")](https://www.getmoshy.com.my/)

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Copyright © 2026, Mosh

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